While the problems used during the session are anonymized, they are also specific. And no notes would actually capture all of the information and nuances. So rather than publishing my notes, let me say these things:
- Every library needs to have written policies which govern staff and patron activities and expectations.
- In the case of a public library, the library's board of trustees should be involved in creating those policies and assuring that they are implemented.
- A public library should not just adopt the policies of its municipality. Rather the policies should be specific to the library.
- In some instances, a library director may also need to rely on legal counsel. Every library should have legal counsel that it can contact/use.
- Staff should understand the policies. They should also know who to refer policy questions to.
- Library directors need to be willing to enforce expectations and policies.